Industry Trends
Globalization, the Internet, and increased expectations on the part of consumers have changed the way that companies do business. No longer do businesses operate during set hours or interact with customers only face-to-face or by telephone. Instead, business operations have expanded to accommodate many channels for customer interaction. They have also realized the need for improved operational and business support systems to make their sales forces more effective and improve their inventory management, manufacturing and supply chain logistics, and order management and fulfillment processes.

Additionally, as competition increases companies increasingly rely on marketing innovations and service solutions such as portals for e-shopping and e-care, as well as integrations with various channels for customer interaction. To thrive they need to measure their business performance and grow their customer intelligence.

Example Solutions
BoldTech understands the critical need to leverage and grow you customer base while streamlining your operational and sales processes. For a business to be successful today, it must support the entire purchase, fulfillment, and customer service value chain. It must provide a myriad of solutions to allow customers to order and obtain service. It must ensure that all support systems are efficient as possible. BoldTech has significant client experience in building customer portals, customer intelligence, and business intelligence in addition to its deep experience in operational support systems and solution integration for many consumer goods and services companies.

Specific Implementations

• Data synchronization to help suppliers quickly and efficiently meet customer demands to begin synchronizing data through UCCNet
• Web Forms to enable supply chain integration through a single browser-based connection
• Hosted services available through Collaboration Networks that optimize business-to-business (B2B) collaboration
• Centralized control over security, tracking, exception handling, partner on-boarding and community management through Gentran Integration Suite (GIS)